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The present site The family laboratory is edited by The family laboratory, whose head office is located  at 5, rue de l'Ancienne Forge 27580 Chaise Dieu du Theil, and registered with the Chartres Chamber of Commerce.

Web site address:

Site customer service:

Site manager: Ophélie DAVID





2.1.  Purpose of  CGV


The  CGV  are applicable exclusively to the online sale of the family laboratory patronages on the site

The present general conditions of sale define the rights and obligations of each of the parties within the framework of the online sale of goods and services offered by the company The family laboratory operator of the online sales site


2.2.  Scope of  CGV

The  CGV  The online sales contracts for Le laboratory familial products exclusively govern buyers and constitute the contractual documents enforceable against the parties, to the exclusion of all other documents, prospectuses, catalogs or photographs of the products which are only indicative.

The  CGV  are drafted, as well as all the contractual information mentioned on the site, in French.


2.3.  Availability and enforceability of  CGV

The  CGV  are made available to Customers  on the seller's website where they can be viewed directly  (Eventually :  and can also be communicated to him on request by telephone, e-mail or post).

The  CGV  are opposable to the Customer who acknowledges, having read and accepted them before placing an order.

The validation of the order by its confirmation implies acceptance by the buyer of the  CGV  in force on the day of the order, the conservation and reproduction of which are ensured by the professional seller in accordance with  article 1369-4 of the Civil Code.


2.4.  Modification of  CGV

The professional seller reserves the right to modify his  CGV  at any time.

In case of modification of  CGV,  CGV  applicable are those in force on the date of the order, a copy of which dated to date can be given to the Customer at his request.


2.5.  Clauses of  CGV

The nullity of a contractual clause does not entail the nullity of  CGV  unless it is an impulsive and decisive clause which led one of the parties to conclude the sales contract. Temporary or permanent non-application of one or more clauses of the  CGV  by the professional seller cannot constitute a waiver on his part of the other clauses of the  CGV  which continue to produce their effects.


Article 3: THE PARTIES  


On the one hand, the online store of the site owned by the family laboratory company, operator of this site and whose head office is located at 5, rue de l'Ancienne Forge 27580 Chaise Dieu du Theil.


SIRET: 82102632500026


On the other hand, any natural or legal person who declares, by accepting these general conditions of sale, to have full legal capacity to enter into a contract of sale.  




Any order for product (s) confirmed by the Customer on the online store implies acceptance of its general conditions of sale. The Customer undertakes to check the details of his order (content of the order and sale price) before final validation. Any final validation of an order is equivalent to a handwritten signature of the general conditions of sale.  




The sales contract between the parties is concluded by the electronic signature of the order form. This electronic signature which occurs during the final validation of the ordering process is irrevocable and can only be called into question in the event of non-receipt of the corresponding payment or out of stock.  

The family laboratory company will refuse any order from a Customer with whom there is a dispute or an incident relating to the payment of a previous order or who contravenes the provisions hereof.  




The sales contract between the parties consists of the following elements:

* Acknowledgment of receipt of order sent by e-mail to the Customer following the placing of his order,

* Sales invoice sent to the Customer by e-mail after receipt of full payment,

* Terms of Sales.


Article 7: THE PRODUCTS  

Products  and services  offered are those listed in the catalog published on the Family Laboratory website at the following address: . These products  and services are offered for sale within the limits of available stocks. Each product is automatically deducted from stock after receipt of full payment for the order.  

The products offered for sale presented in the catalog published on the site are each subject to a description.  mentioning their essential characteristics within the meaning of  Article L. 111-1 of the Consumer Code  and are accompanied by one or more photograph (s) allowing the Customer to have as much information as possible on the characteristics of the product.  The photographs illustrating the products do not constitute a contractual document.

In the event of non-compliance of the delivered product with the description on the website of the online store The family laboratory  : The Customer may either exercise his right of withdrawal or implement the guarantee of conformity "  The family laboratory  »Which will proceed, if necessary, either to the exchange or to the reimbursement of the invoiced price (in whole or in part).  

In the event of a stock error and non-availability of the product ordered on the website of the family laboratory online store:  The company The family laboratory will inform the Customer within a maximum period of 48 hours so that, during this period, the Customer can either cancel his order and, if necessary, request the reimbursement of the latter, or request the replacement of the product not available through any other product in stock and available on the Le laboratory familial website.


Article 8: PRICES  


8.1.  Selling price

The selling prices, in accordance with article L. 113-13 of the Consumer Code, are indicated, for each of the products appearing in the electronic catalog, in euros all taxes included, excluding delivery and transport costs mentioned before validation. of the order and invoiced additionally.

The total amount owed by the Customer is indicated on the order confirmation page.

The selling price of the product is that in force on the day of the order.

In the event of a price promotion, the professional seller undertakes to apply the promotional price to any order placed during the promotion period.


8.2.  Modification

The professional seller reserves the right to modify its prices at any time, while guaranteeing to the Customer the application of the price in force on the day of the order.


Article 9: ORDER


9.1.  Stages of conclusion of the contract

To place an order, the Customer, after having filled his virtual basket indicating the selected products and the desired quantities, then clicks on the button "  Order  »And provides information on delivery and payment method.

Before clicking on the "  Confirm order  », The Customer has the possibility to check the details of his order and its total price and to return to the previous pages to correct any errors or possibly modify his order.

Confirmation of the order implies acceptance of the  CGV  and form the contract.

An email acknowledging receipt of the order and its payment is sent by the seller as soon as possible.

  9.2.  Order modification

Any modification of an order by the Customer after confirmation of his order is subject to acceptance by the professional seller.


Article 10: PAYMENT


10.1.  Payment terms

The price is due in full after confirmation of the order.No order will be considered valid until full payment of the latter is credited to the seller's bank account.  


10.2.  Payment methods available to the Customer:  

* Payment by Credit Card (VISA - MASTERCARD): After validation of his order and selection of the method of payment by credit card, the Customer will be automatically redirected to a dedicated area made available by our banking establishment, which ensures security and registration of the payment order. In this regard, the Customer acknowledges that at no time is confidential information relating to his bank card transmitted to Le laboratory familial.  

The Customer also acknowledges being warned by the presence of a note on the payment by credit card button that it is possible that the bank issuing the payment may subject the latter to a bank commission which may range from 0% to 3% of the total amount. of his order.  




11.1.  Delivery time

The family laboratory undertakes, in accordance with the delivery deadline indicated on the site for each product, to ship  products within 3  working days  after receipt of order.


11.2.  Delivery methods

Delivery via Colissimo (tracking) & Tracked delivery

The products are delivered to the address indicated by the Customer during the final validation process of his order.  The Customer undertakes to verify the conformity of the information that he provides to the company The family laboratory during the final validation of his order.  

The company The family laboratory cannot be held responsible for any data entry errors which would lead to delays or delivery errors. In the event of errors, all costs incurred for the reshipment of the order will be entirely the responsibility of the customer.  

The company The family laboratory cannot be held responsible for a delivery delay linked to an error or to disturbances attributable to the carriers (total or partial strike) and / or linked to network problems preventing the company The family laboratory from connect to the internet.  

All delivery rates by geographic area can be viewed by the Customer on the DELIVERY page on the Le laboratory familial online store.  

In the event of non-delivery within 30 days of the date of shipment of his package, the Customer undertakes to initiate an investigation with the postal services and to inform the company The family laboratory by e- mail to the following address: The customer must provide the company The family laboratory with the dispute reference provided by the postal services as well as a copy of his identity document. The company The family laboratory cannot be held responsible in the event that the postal services confirm that they have made the said delivery.

The Customer undertakes to check the general condition of the package upon receipt in the presence of the carrier. In the event of damaged packages (already open or damaged), the Customer undertakes to notify the carrier and the Company of the family laboratory, by e-mail to the following address  :, all reservations within 48 hours of receipt of the package.  


12.1. The data collected on our site are subject to automated processing, for which the family laboratory is responsible.
The family laboratory collects personal data when you create a customer account, during your interactions with customer service, when you participate in a game, for the purposes of processing your orders and / or commercial prospecting. This data includes your name, your first name, your postal address, your e-mail address, your telephone number.
They are collected, stored and used in accordance with the Data Protection Act of January 6, 1978 and European Regulation 2016/679 of April 27, 2016 relating to the protection of individuals with regard to the processing of personal data and the free movement of these data.
12.2. These personal data are intended for the staff of our customer service and marketing as well as the staff of our partners in charge of carrying out orders and subscribed services. They will use said data only on our behalf, according to our instructions and in compliance with these provisions.
12.3. These personal data are kept for a period of 3 years from their collection, unless opposition is expressed in accordance with the provisions below. However, we could be required to store certain data for a longer period, for example when the applicable law imposes a longer period.
12.4. You have the right to limit the processing, access, rectification, opposition, deletion and portability of your personal data by writing to the following address: .
In addition, you have the right to lodge a complaint with the CNIL in the event of a dispute over the processing of your personal data.
You also have the right to register for free on the list of opposition to canvassing by telephone so as not to be the subject of commercial prospecting by telephone.
Finally, you can define directives relating to the fate of your data after your death in accordance with article 40-1 of law 78-17 of 6 January 1978 which will be recorded by the data controller.
12.5. The family laboratory takes the necessary security measures to protect the data in its possession against accidental or deliberate manipulation, loss, destruction and against access by unauthorized persons. However, The Family Laboratory cannot guarantee perfect security when exchanging data on the Internet: browsing the Site is the sole responsibility of the users.


Article 13  : RIGHT TO RETRACT

Within a maximum of 14  calendar days following receipt of his order, the Customer may exercise his right of withdrawal and return, at his expense, the goods for which he wishes a replacement or a refund. Beyond this period of 14  days, the sale is firm and final. The product  must  be returned in its original packaging, in its original condition.  

Any return of merchandise must be reported in advance to the family laboratory company by e-mail to the following address who will have to validate the return and communicate to the Customer the procedure to follow to return the goods concerned.  If you want to request the  withdrawal of your order, you can complete the form available by clicking on this link:  

Article 14  : APPLICABLE RIGHT  

Any order automatically entails the customer's acceptance of the general conditions of sale. These general conditions of sale are governed by French law. In the event of a dispute, only the French courts will be competent.  

The company The family laboratory advises the Customer to contact its customer service before initiating any legal action in order to find an amicable solution.  



The information collected by the Company The family laboratory during an order from the Customer is necessary for the management of the transaction and for this purpose may be communicated in whole or in part to the service providers of the company The family laboratory intervening within the framework of the execution of the command.  

The customer is informed that these same personal data may also be collected by an organization in charge of analyzing orders and combating credit card fraud.  

In accordance with the Data Protection Act n ° 78-17 of January 6, 1978, the Customer  has at any time the right to access, modify, rectify and delete personal data concerning him.



All the texts, photographs and tutorials on the online store The family laboratory,  which are the exclusive property of The Family Laboratory, are protected by copyright, trademark law and patent law  in the whole world.  

In accordance with the provisions of the Intellectual Property Code, only an authorization for private use is authorized.  

Any publication or reproduction of these texts, photographs and tutorials is prohibited without prior authorization from the company The family laboratory and  exposes offenders to legal action.

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